v2.0 Custom AI Training · Smart Routing · Department Routing

One AI employee.
Trained on your business.

ConvoAI learns from your content and conversations, intelligently routes every message, deploys 14 specialized expert departments, and syncs everything in real-time — all on WhatsApp.

Custom AI Training
Smart AI Routing
14 Expert Departments
Real-Time Sync
WhatsApp Connection

Live on WhatsApp in 10 minutes flat.

Plug in your WhatsApp Business number through Meta's official Cloud API. A guided wizard handles everything. No dev team required, no third party hacks, no risk of bans. You go from signup to live AI conversations faster than your competitors can write a job posting for a support agent.

  • 3 step setup wizard. Paste your token, verify, go live. Under 10 minutes.
  • Webhook URL auto generated. Zero server configuration on your end.
  • 100% Meta Cloud API compliant. Green tick eligible. No bans, ever.
  • Real time connection health monitoring. Instant alerts if anything drops.
WhatsApp Connection Setup
1
Meta App
2
Phone
3
Verify
10924837465021983
https://app.convoai.cloud/wh/abc123/
Connection verified. Messages flowing.
Knowledge Base

Drop PDFs, DOCX, TXT, URLs

product_catalog_2024.pdf Indexed
shipping_policy.docx Indexed
https://yourbrand.com/faq Crawling…

Knowledge Search

"Do you ship to Canada?" → Retrieved 2 chunks from shipping_policy.docx with 94% relevance

Knowledge Base

Upload your docs. Own every answer.

Drop in your PDFs, FAQs, and website URLs. Before every single reply, the AI pulls the most relevant context using semantic vector search with intelligent re ranking. The result: 94% relevance accuracy, answers grounded in YOUR data, and zero made up nonsense. Your competitors are still copy pasting from a Google Doc.

  • Supports PDF, DOCX, TXT, and full website scraping. Upload once, done.
  • Semantic vector search retrieves the exact right context before every reply.
  • Update a doc and the index refreshes instantly. Always current, always accurate.
  • Confidence below threshold? Auto escalates to a human. No bad answers sent.
CRM Pipeline
NewQualifiedClosing

Marco B.

Score: 42

Aisha K.

Score: 38

Sofia M.

Score: 78

James O.

Score: 91 🔥

James O. Lead Score 91 / 100
Budget confirmed Decision maker Urgency: high
Lead Qualification & CRM

Stop chasing cold leads. Only talk to buyers.

Every conversation is analyzed in real time. The AI extracts intent, budget signals, and urgency to score each lead from 0 to 100. Hot leads move through your pipeline automatically. Your sales team only sees prospects ready to close. Everyone else is nurtured by AI until they are.

  • AI scores every lead 0 to 100 based on real buying signals, not guesswork.
  • Kanban pipeline with automatic stage transitions. Leads move themselves forward.
  • Full contact profiles with name, email, tags, and complete conversation history.
  • Route hot leads to your best closers automatically. No manual assignment needed.
Appointment Booking

Capture appointments while you sleep.

Customers pick a time, get instant confirmation, and receive automated reminders. All inside WhatsApp. No back and forth emails. No calendar links. No no shows. Your AI books meetings at 2 AM on a Sunday while you're on the couch. Every slot fills itself.

  • Shows only available slots from your real time calendar. No double bookings, ever.
  • Instant WhatsApp confirmation with full booking details sent in seconds.
  • Automated reminders at 24h and 1h before. No show rates crushed.
  • Full calendar view in your dashboard. Every booking, one place.
  • Customers reschedule and cancel via WhatsApp. Fully self service.
Schedule Appointment
Can I book a demo for this week?
Of course! Here are available slots this week:
Confirmed · Reminder set for 24h before
Ecommerce Ops
Shopify Connected LIVE

Recent orders via WhatsApp

Order #4821 · Sofia M.

Leather Tote · $189

Shipped

Order #4819 · James O.

Canvas Sneakers · $124

Processing

Product Catalog

47 items

12 sales/wk

AI upsell

Ecommerce & Shopify New

Turn WhatsApp into your highest converting sales channel.

Connect Shopify and your entire product catalog becomes the AI's sales playbook. It recommends products, answers order questions, sends tracking updates, handles returns, and recovers abandoned carts. All inside WhatsApp. Stores using ConvoAI see 12+ sales per week driven entirely by AI conversations.

  • Shopify synced: orders, inventory, and tracking update automatically.
  • AI powered product recommendations and upsells that actually convert.
  • Order status, shipping updates, and returns handled entirely via chat.
  • Abandoned cart recovery. AI re engages customers and brings them back to buy.
AI Funnels & Automation New

Automated funnels that qualify and convert on autopilot.

Build visual conversation funnels with branching logic that guide customers from "just browsing" to "take my money." Qualification flows, onboarding sequences, purchase paths. Each step adapts based on their responses. 68% completion rate on average. That's not a funnel, that's a machine.

  • Visual drag and drop builder. No code. Build a full funnel in 15 minutes.
  • Conditional branching based on responses, time delays, and AI classification.
  • Auto follow ups, review collection, and quote requests. All triggered by behavior.
  • WhatsApp templates with variable injection for outbound campaigns that scale.
Funnel Builder
Lead Qualification Funnel Active
Trigger: New conversation starts
Ask: "What's your budget range?"
If budget > $500 → qualify as hot lead
Action: Book appointment + notify sales

234

Entered

68%

Completed

41

Converted

Analytics Dashboard

2,847

Conversations (30d)

96.2%

AI resolution rate

1.4s

Avg. response time

4.8 ★

Avg. CSAT score

Conversations this month

Token Usage 2.1M / 5M this month
Analytics & Insights

Know exactly what's working. Dominate what's not.

Every conversation, every token, every outcome tracked in real time. See your AI resolution rate, average response time, CSAT scores, and lead conversion metrics in one dashboard. You will know exactly where revenue comes from and where to double down.

  • Track token usage per conversation. Control your AI spend down to the penny.
  • 96.2% AI resolution rate. 1.4s average response time. Measured, not claimed.
  • CSAT scores collected automatically after every conversation. Know your quality.
  • Full funnel visibility from first message to closed deal. No blind spots.
  • Exportable reports and weekly digests delivered straight to your inbox.
WhatsApp API

Built on the Official Meta WhatsApp Business API.

No unofficial hacks, no grey-market numbers. ConvoAI connects directly to Meta's WhatsApp Cloud API for enterprise-grade reliability. Rich message templates, interactive buttons, list menus, media messages, and real-time delivery receipts — all native. Your business gets the green checkmark credibility customers trust.

  • Official Meta Cloud API integration. Enterprise-grade reliability and compliance.
  • Rich templates with buttons, quick replies, list menus, and media attachments.
  • Real-time delivery receipts, read status, and typing indicators.
  • CTWA (Click-to-WhatsApp Ads) attribution tracking built in.
  • Phone number quality monitoring and messaging compliance dashboard.
WhatsApp Templates

Welcome Message

Quick reply buttons · Auto-greeting

Active

Order Confirmation

Media template · Image + CTA button

Active

Appointment Reminder

List menu · Reschedule / Confirm / Cancel

Review

Product Catalog

Multi-product message · Browse & add to cart

Active

Re-engagement Campaign

Broadcast · 2,400 sent · 89% open rate

Sending
Safety Layer

Layer 1: Instant Checks

No prompt leakage detected
No PII harvesting patterns
No forbidden claims

Layer 2: Knowledge Verification

Price claim: "$189" · verified (catalog.pdf)
Hours claim: "9 AM to 6 PM" · verified (FAQ)
Policy claim: "30 day returns" · verified
Grounding Score: 96% APPROVED
AI Safety & Zero Hallucination New

Your AI will never lie to a customer. Period.

Most AI tools hallucinate and pray you don't notice. ConvoAI's multi layered validation system extracts every factual claim from every reply (prices, hours, policies, contacts, locations) and individually verifies each one against your knowledge base. Below 50% grounding score? The message gets blocked and escalated to a human. Your brand reputation stays bulletproof.

  • Layer 1: Blocks prompt injection, PII harvesting, and forbidden claims instantly.
  • Layer 2: 6 claim types verified against your data in English and Spanish.
  • Low grounding score? Auto blocked and escalated. No bad answer reaches a customer.
  • PII auto redacted before AI processing. Phone numbers, emails, cards protected.
  • Prompt leakage protection. Your system prompts are never exposed to users.
Developer API & Webhooks

47 API endpoints. Build whatever you want.

A complete REST API with OpenAPI 3.1 spec, HMAC SHA256 signed webhooks, plan based rate limiting, and SDKs for Python, Node.js, PHP, and Go. Integrate ConvoAI into any stack in your infrastructure. Every endpoint documented. Every webhook verifiable. This is the API your engineering team actually wants to work with.

  • 47 endpoints covering agents, contacts, conversations, messages, KB, and webhooks.
  • HMAC SHA256 signed webhooks with SSRF protection. Enterprise grade security.
  • Rate limit headers on every response. You always know where you stand.
  • OpenAPI 3.1 spec. Import into Postman or generate SDKs in seconds.
API Reference

// Send a message via API

POST /api/v1/messages/send/

{

  "to": "+1234567890",

  "message": "Hello!"

}

GET /api/v1/contacts/
POST /api/v1/agents/create/
PUT /api/v1/kb/documents/upload/
Rate: 3,000 req/min · RateLimit headers included
We didn't stop there

9 more reasons your competitors should worry.

Each of these capabilities would be a standalone product elsewhere. They're all included in ConvoAI.

Media Intelligence

Customers send photos, voice notes, videos, and documents. The AI understands all of them. GPT 4o vision analyzes images, Whisper transcribes voice notes, and every piece of context flows into the reply. Your AI sees and hears what your team used to handle manually.

Image recognition Voice transcription Document parsing

AI Sales Engine

Your AI detects buying signals, crushes objections, suggests upsells and cross sells, creates natural urgency, and follows up on abandoned leads automatically. Configurable per agent. This is the sales rep that never takes a day off and never forgets to follow up.

Upselling Cross selling Objection handling

A/B Prompt Testing

Run controlled experiments with different AI personas and prompt strategies. Split traffic, compare resolution rates, CSAT, and conversion. The winning variant ships automatically. Stop guessing which prompt works. Let the data decide and watch performance climb.

Traffic splitting Statistical analysis Auto winner

Proactive Outreach

Stop waiting for customers to come to you. 9 built in trigger types fire automated follow ups based on lead score drops, abandoned quotes, post service rebooking windows, and more. Every cold lead gets re engaged. Every opportunity gets captured.

Behavior triggers Auto followups Review requests

Persistent Memory

Your AI remembers every customer across every conversation. Names, preferences, past orders, budget, location. All extracted and stored automatically. When a customer comes back, they get a personalized response that makes them feel like they're talking to someone who actually knows them.

Fact extraction Cross session Auto summary

Team Management

Invite your team with role based permissions. Admins, members, and viewers each see exactly what they need. Assign conversations, set availability, and configure max concurrent chats. Scale your operation without losing control over who does what.

Role based access Assignment rules Availability status

Stealth Mode

Configure response delays from 0 to 10 seconds so replies feel natural, not robotic. Combined with dynamic tone adjustment and emotion aware responses, customers genuinely can't tell it's AI. That's not a feature. That's a competitive advantage.

Typing simulation Tone adjustment Emotion aware

Quick Answers

Create keyword triggers that fire instant predefined responses. Pricing, hours, directions, policies. One keyword, instant answer. The questions your team answers 50 times a day are now handled in milliseconds, every time, perfectly.

Keyword triggers Instant replies Per agent config

SLA & Compliance

Set response time targets and track SLA compliance per conversation. WhatsApp 24 hour window enforcement, STOP/START keyword handling, opt in/out audit trail, and full compliance logging. Built for businesses that take compliance seriously and need proof they're doing it right.

SLA tracking Opt in/out Audit trail

Escalation Intelligence New

A dynamic 0-100 escalation risk score analyzes every conversation across six signal categories: customer value, emotional distress, business risk, security threats, compliance concerns, and operational failures. VIP clients, social engineering attempts, and emotional crises are detected and escalated automatically. No more keyword-only detection.

6 signal categories Dynamic scoring VIP detection

Supervisor Agent New

A top-level orchestration layer coordinates 14 specialized departments — sales, support, billing, scheduling, retention, and more. Each message is scored, routed to the best department, and enriched with department-specific context. Primary and secondary departments cooperate to deliver expert-level responses every time.

14 departments Smart routing Multi-department
Comparison

The comparison isn't even close.

Generic chatbots can't do this. Manual support can't scale this. ConvoAI does both, better, at a fraction of the cost.

Feature
ConvoAI
Generic
Chatbots
Manual
Support
Official WhatsApp Cloud API
Enterprise AI + Adaptive Intelligence Routing
Built In CRM & Lead Scoring
In Chat Appointment Booking
Partial
Ecommerce & Shopify Integration
Partial
AI Funnels & Multistep Automation
24/7 Availability, Zero Staff Cost
Token Usage & Performance Analytics
Partial
Hallucination Prevention & KB Grounding
Official Meta WhatsApp Cloud API
Full REST API + Webhook Signatures
Partial
READY? Your AI employee goes live in 10 minutes

Stop losing customers.
Start now.

Connect your WhatsApp number, upload your knowledge base, and watch ConvoAI capture leads, close sales, and handle support. Fully automated. 24/7.

A
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Joined this week
4.9 / 5
No credit card required