How it works
ConvoAI puts an AI agent in the messenger on your website, and on your WhatsApp number and support email when you want it there too. No decision trees: connect, teach it your business and go live.
Getting started
Setup happens in the dashboard. If you can paste a link, you can launch an agent.
Paste one script tag and the ConvoAI messenger appears on every page of your site: no Meta account, no phone number, no approval. When you want the agent on more channels, link your WhatsApp Business number through Meta's official Cloud API with the setup wizard, or forward your support email.
Drop in your FAQs, prices, menu, product details, policies and service descriptions as text, PDFs or links. This is what the agent answers from, and you can update it any time.
Chat with your agent in the built-in test panel, set its personality and escalation rules, then go live on every connected channel. Pause it any time and your team takes over in the inbox.
The conversation flow
ConvoAI retrieves the right content, combines it with the conversation and your instructions, and generates a reply grounded in what you gave it. If it can't answer, it escalates.
A visitor asks a question in the messenger on your website, or a message arrives on WhatsApp or by email. Every channel routes into ConvoAI.
The agent searches your documents, prices, FAQs and policies by meaning for what this customer needs.
Your content plus the full conversation and your brand voice become a natural reply, in the customer's language.
The reply lands where the customer wrote. No app to install, no link to click.
The conversation is logged, the contact profile is filled in and the lead score updates, so your team sees who's ready.
Not sure, or the customer is upset? The agent hands the conversation to your team with a summary instead of guessing.
Your dashboard
Run every number and chatbox from one dashboard, each with its own agent, knowledge base and personality.
Watch conversations as they happen, read every transcript and take over from the agent whenever you want.
Personality, tone, language, fallback messages and escalation rules, so it sounds like your brand.
Add, edit and remove documents, and see which content answers the most questions.
Filter by tag, lead score and pipeline stage, with full history per contact and CSV export.
Volume, resolution, response time, top questions, coverage gaps and satisfaction trends.
Chat with your agent from the dashboard to check answers before and after you go live.
By industry
Wherever your customers message you, the same steps apply. What changes is what you teach the agent and what you let it do.
Fill tables and answer the menu questions your staff hears every night.
Table for 6 on Friday around 8?
I have 7:45 or 8:30 for six. Shall I book one?
Appointments and intake questions answered on your website, reminders on WhatsApp, and anything clinical sent to your front desk.
Can I move my cleaning to next week?
Of course. Tuesday 10:00 or Thursday 3:30?
Qualify buyers and renters the moment they ask, then put viewings in your calendar.
Is the 2-bed on Coral Way still available?
It is! Are you looking to buy or rent, and when would you move?
Answer from your live catalog, send checkout links and follow up on quiet carts.
Do you have the linen shirt in medium?
Yes, in sand and olive. Medium runs true to size. Want the size guide?
Bookings with the right person, easy rescheduling and reminders so fewer clients forget.
Anything with Andrea tomorrow afternoon?
Andrea has 2:30 or 4:15 tomorrow. Which works?
Turn “can you come look at this?” into a scheduled visit, even after hours.
My AC is leaking, can someone come this week?
Sorry about that! Send me a photo and your zip code and I'll find a slot.
For sales teams
Leads that message at 11pm get an answer at 11pm. The agent asks the right follow-up questions, scores each lead on budget, urgency and intent, and flags the hot ones so your team only spends time on people ready to buy.
For support teams
The agent answers the repeat questions instantly from your knowledge base, and when a conversation needs a person (a refund, a complaint, an upset customer) it hands it to your team with a summary in the shared inbox.
For bookings
Customers book, reschedule and cancel inside the conversation, at any hour. The agent only offers times that are actually free and sends the reminders for you.
Start today
Put an AI agent on your website today. Start free with 1 AI agent and 65 AI replies every 2 weeks, then upgrade to Pro for unlimited AI replies.
