Changelog
What's newin ConvoAI
Every update, improvement and new feature, documented as we ship it.
v2.1Latest · August 2026- v2.1Latest
Your agent leaves WhatsApp: website chat & email
The agent you already trained now answers on your website and in your inbox too — same knowledge base, same CRM, same unified inbox. Nothing to retrain.
- Website Chat
- Email Channel
- Unified Inbox
Embeddable Chat Widget
One script tag puts a branded chatbox on any site — WordPress, Shopify, Webflow, or hand-written HTML. Logo, colors, greeting, and button text all set from the dashboard.
Email Channel
Point a support inbox at ConvoAI and the agent answers threads with the same knowledge, tone, and escalation rules it uses on chat.
One Inbox For Every Channel
WhatsApp threads, website chats, and email sit side by side with a channel badge on each, so your team works one queue instead of three.
In Private Beta
Instagram DM, Facebook Messenger, and SMS are running with design partners — self-serve connection is the next release.
WhatsApp · Website chat · Email — one agent, one inbox
- v2.0
Custom AI Training, Smart Routing & Real-Time Sync
Custom AI training that learns your business, intelligent routing that picks the best AI model for every message, and complete real-time cloud data synchronization.
- AI Training
- Smart Routing
- Data Sync
- Custom Training
Training Library
Pre-trained on real-world conversations across customer service, sales, multilingual support, and more.
Intelligent AI Routing
Every message is scored for complexity and automatically routed to the best AI model — fast responses for simple queries, advanced reasoning for complex ones.
Real-Time Cloud Sync
All your data syncs automatically in real time — every conversation, contact, and action mirrors to the cloud instantly.
Custom AI Training
Train your AI on your own content — upload documents, past conversations, and business data to create a custom AI that speaks your brand.
- v1.6
Enterprise Escalation Intelligence Engine
Smart escalation scoring that detects when a conversation needs human attention. Intelligent department routing across 14 expert departments. Enhanced accuracy and conversation memory.
- Smart Escalation
- Department Routing
- Accuracy
- Memory
Smart Escalation Detection
Automatically detects urgency, sentiment, and complexity to route conversations to the right team member.
Intelligent Department Routing
Messages are automatically routed to the right department — sales, support, billing, scheduling, and more.
Improved Answer Accuracy
AI answers are now grounded in your knowledge base with multi-source verification.
Enhanced Conversation Memory
Your AI remembers past conversations and customer preferences for personalized, context-aware responses.
- v1.5
E-commerce, Sandbox & Notifications
Shopify integration, a live agent sandbox for testing, real-time notifications, and automated follow-ups.
- E-commerce
- Sandbox
- Notifications
Shopify Integration
Orders, tracking, and support handled via WhatsApp.
Agent Sandbox
Test and debug your agent in a live emulator.
Real-time Notifications
Escalation alerts and in-app notification center.
Automated Follow-ups
Schedule and track follow-up messages automatically.
- v1.4
CRM Pipeline & Contact Intelligence
A fully visual sales pipeline connected to your WhatsApp conversations, plus follow-ups and review requests.
- CRM
- Follow-ups
Visual Pipeline
Drag-and-drop deal stages with custom columns.
Automated Follow-ups
Schedule and track follow-up messages automatically.
Review Requests
Automatically request reviews from satisfied customers.
Quote Requests
AI collects requirements and generates quote requests.
- v1.3
AI Funnels, Smart Agenda & Message Templates
Build multi-step conversation funnels, manage appointments, and deploy WhatsApp templates for outbound campaigns.
- Funnels
- Agenda
- Templates
- Visual funnel builder with drag-and-drop nodes and branching logic.
- Smart Agenda with calendar view, appointment booking, and status management.
- Pre-built and custom WhatsApp message templates with variable injection.
- Conditional paths based on user responses, time delays, and AI classification.
- v1.2
Analytics, Product Catalog & Quick Replies
Dedicated analytics with conversation volume charts, product catalog for AI-powered sales, and one-click quick answers.
- Analytics
- Catalog
- Improved
- Real-time conversation and lead dashboards with time-range filters.
- Product catalog with AI-assisted selling — your AI can recommend products.
- Quick-answer library for human handoff — reply in one click.
- CSV exports for all analytics reports and contact data.
- v1.1
Knowledge Base, Website Scraping & Multi-language
Train your AI with documents, PDFs, URLs, and entire websites. Serve customers in 30+ languages automatically.
- AI Search
- Scraping
- i18n
- PDF, DOCX, and URL ingestion with automatic chunking.
- Website scraping — crawl any site and turn it into training data.
- Contextual knowledge retrieval for precise, grounded answers.
- Auto-detect and respond in the customer's language.
- English
- Español
- Português
- Français
- Deutsch
- 中文
- العربية
- +23 more
- v1.0
ConvoAI Launch: WhatsApp AI Agent
The beginning — a fully functional AI agent connected to WhatsApp Business. Train it, set your tone, let it handle everything.
- Launch
- AI Agent
- WhatsApp Business API integration.
- AI training from business content.
- Lead qualification & appointment booking.
- Human handoff & inbox management.
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