Frequently askedquestions

ConvoAI puts an AI agent and a shared inbox behind the messenger on your website, and the same agent can also answer on WhatsApp and email. Add the messenger to your site, upload your content, and within minutes you have an intelligent agent that answers customers, qualifies leads, books appointments, and closes deals. It works 24/7. When a conversation needs a human touch, it routes directly to your team.

Zero coding required. Pasting one script tag on your site is as technical as it gets. The setup wizard walks you through connecting your WhatsApp number, uploading your knowledge base, building funnels, and managing your CRM pipeline. Everything happens through a visual dashboard that anyone on your team can use.

Most businesses go live in under 15 minutes. Five minutes to paste the website messenger on your site or connect your WhatsApp number through our guided wizard. Ten minutes to add your FAQs, services, and pricing. Your AI employee starts handling conversations immediately after that.

Over 30 languages, detected automatically. A customer writes in Spanish, the agent replies in Spanish. Same for Portuguese, French, Arabic, German, Italian, and dozens more. No configuration needed.

Three are live today: the messenger you embed on your website, WhatsApp through Meta's official Cloud API, and email. The same trained agent handles all of them, and every conversation lands in the same inbox and CRM. Instagram DM, Facebook Messenger, and SMS are in private beta. Email hello@convoai.cloud if you want early access.

Copy one script tag from your agent dashboard and paste it before the closing body tag of your site. That is the whole job. It works on WordPress, Shopify, Webflow, Squarespace, or a hand-written page, and the dashboard has copy-paste instructions for each. Your logo, colors, greeting, and button text are set in the dashboard, not in the code.

No. The website chatbox works on its own: no Meta account, no phone number, no approval process. Plenty of businesses start there, then add WhatsApp later. Adding a channel does not mean retraining, because the agent already knows your business.

Yes. ConvoAI connects through Meta's official WhatsApp Business Platform (Cloud API). You need a verified Meta Business account and a WhatsApp Business number. This keeps message delivery reliable and compliant with WhatsApp policies.

Yes. If your number is already on the WhatsApp Business Platform (Cloud API), you can connect it in minutes. If you're currently using the regular WhatsApp Business app on your phone, you'll need to migrate to the Cloud API first. Our step-by-step guide walks you through it.

Yes. Pro supports up to 3 numbers, and Enterprise has no limit. Each number runs its own independent AI agent with its own knowledge base, personality, settings, and CRM. Ideal for businesses with multiple locations or brands.

That's up to you. You can have the agent introduce itself as an AI assistant or give it a team member name. Our recommendation: be upfront. Customers value instant, accurate answers and knowing they can reach a human anytime.

Before every reply, the AI searches your uploaded documents and FAQs using knowledge retrieval, and answers with information from your content. Hallucination prevention is built in: if it can't find the answer, it tells the customer honestly and routes to your team.

The agent lets the customer know it doesn't have that specific information and offers to connect them with a human team member. You can customize this fallback message to match your brand voice.

Anytime. Add or update documents in your knowledge base and the changes take effect on the very next message. No retraining, no waiting.

Yes. The Test Agent panel lets you have a full conversation with your AI employee without sending real messages to anyone. Verify every response, check accuracy, and fine-tune the tone until it sounds like your brand.

Yes, and it's free forever. The Free plan gives you 1 AI agent, 65 AI replies every 2 weeks, quick answers, and CRM contacts. No credit card required and no trial that expires. Pro is $49 per month, or $39 per month billed yearly, for 1 AI agent with unlimited AI replies. Compare plans.

No contracts, no commitments. Cancel from your dashboard whenever you want. You keep full access until the end of your billing period.

A conversation counts once per calendar month when your AI agent replies in it, no matter how many messages are exchanged. Conversations your team handles without the AI don't count toward the limit.

All data is encrypted in transit and at rest. We never sell or share your customer data with anyone. Your knowledge base and conversation data are isolated and only used to power your own agent. Read about security.

Delete any contact's data on request, export in standard formats, and our Data Processing Agreement (DPA) is available for Enterprise customers. Read the DPA.