Product
One AI agent,trained on your business
ConvoAI learns your menu, catalog and policies, then answers visitors in the messenger on your website: it books, sells and captures leads, and your team picks up in one shared inbox. The same agent also answers on WhatsApp and email.
ConvoAI Agent
An agent that answers like your best employee
ConvoAI is not a decision tree. In the messenger on your website it reads your knowledge base, understands what each visitor wants and replies in their language and your tone, then takes action: it books, sells, qualifies and captures leads, day and night.
- Detects the customer's language and replies in it
- Grounded in your own content, never made-up answers
- Books, reschedules and cancels inside the conversation
- Escalates to your team instead of guessing when it isn't sure
Channels
Starts on your website. Answers wherever customers write.
The messenger on your website is where ConvoAI starts. Train the agent once and connect more channels: it picks each one up straight away, with the same knowledge, and every thread lands in the same shared inbox.
Website messenger
LiveOne script tag puts the ConvoAI messenger on any site.
WordPress, Shopify, Webflow, Squarespace or your own build. No Meta account, no phone number and no approval process: set your logo, colors and greeting once in the dashboard and go live.
<script
src="https://convoai.cloud/widget/convoai-widget.js"
data-agent="your-agent-key"
defer></script>- A welcome intro and suggested questions drawn from your FAQs
- Rich-text replies in the visitor's language
- An optional name-and-email card turns visitors into contacts
- The conversation follows the visitor from page to page
- Rate limiting and abuse protection built in
The same agent on your WhatsApp Business number, through Meta's official Cloud API. A guided wizard connects your number: paste your token, verify, go live.
- Webhook URL generated for you in a three-step wizard
- Templates, quick-reply buttons, list menus and media, all native
- Delivery and read receipts, plus connection health alerts
- Click-to-WhatsApp ad attribution built in
- 24-hour window, STOP/START keywords and opt-in records handled for you
Forward your support inbox and the agent replies to threads with the same knowledge and escalation rules.
Direct messages and story replies, routed into the same inbox.
Messenger
Page conversations, answered by the agent that already knows your catalog.
SMS
Text messaging for customers who never install an app.
Instagram, Messenger and SMS are in private beta: the plumbing is built and self-serve connection is next. Ask for early access
ConvoAI Inbox
One shared inbox for the whole team
Every website chat lands in one place, next to your WhatsApp threads and email. Watch the agent work in real time, read any transcript and reply yourself whenever you want.
- All channels in one queue, with the full history per customer
- Take over from the agent, or hand the conversation back
- Assignment rules, availability and concurrent-chat limits
- Multiple website chatboxes and WhatsApp numbers, each with its own agent
Human handoff
Knows when to bring in your team, and briefs them
The agent decides when a person should step in, hands over the conversation with everything your teammate needs, and learns from the questions it couldn’t answer.
Handoffs that arrive with context
When a conversation needs a person, the agent hands it over with a short summary, the customer's history and a priority, so your teammate picks up without asking the customer to repeat themselves.
Knows when to step back
Every conversation gets a 0–100 escalation score across six signals: customer value, emotional distress, business risk, security, compliance and operational failures. VIPs and upset customers reach your team first.
Closes its own knowledge gaps
Questions the agent couldn't answer well are collected and turned into suggested knowledge, so your team fills each gap once and the agent gets it right from then on.
Knowledge base
Upload your docs. Own every answer.
Drop in PDFs, FAQs, price lists and website links. Before every reply, the agent searches them by meaning, not just keywords, and answers from what it finds. If it isn't confident, it escalates instead of guessing.
- PDF, TXT, CSV, links and full-website crawling
- Semantic search with re-ranking before every reply
- Edit a document and the agent uses the new version right away
- Each factual claim (prices, hours, policies) is checked against your content
Smart agenda
Bookings that fill themselves
Customers pick a time and get a confirmation without leaving the conversation, whether it started in your website messenger, on WhatsApp or by email. Your agent books at 2am on a Sunday so you don't have to.
- Offers only slots that are actually free, with no double bookings
- Confirmation sent on whichever channel the customer used
- Automatic reminders 24 hours and 1 hour before
- Customers reschedule and cancel in the chat; you see it all in one calendar
Bright Smile Dental
online
CRM & sales
Every conversation becomes a qualified lead
Each customer gets a profile automatically. The agent reads intent, budget and urgency to score leads from 0 to 100, moves them through your pipeline and sends the hot ones to your team. Connect your store and it sells from your catalog too.
- Lead scoring from real buying signals, with a kanban pipeline
- Contact profiles with tags and full conversation history
- Shopify sync: product answers, order status, tracking and returns
- Recommendations, upsells and abandoned-cart follow-ups
Analytics
See what's working, and what to fix
Conversation volume, resolution rate, response time, satisfaction and lead conversion in one dashboard, by channel. Spot your top questions and the gaps in your knowledge base, then act on them.
- Resolution, response time and CSAT tracked automatically
- Funnel view from first message to closed deal
- AI usage per conversation, so spend stays predictable
- Exportable reports, weekly digests and API access
Works with the tools
you already use
Connect your store, calendar, payments and CRM so the agent can check stock, book appointments and send checkout links, and your team sees the full picture in the inbox. Anything else plugs in through webhooks, the REST API, Zapier, Make or n8n.
- Messenger
- Gmail
- Shopify
- Stripe
- WooCommerce
- Square
- HubSpot
- Zapier
- Make
- n8n
- Google Calendar
- Calendly
- Airtable
- Notion
Developers
A REST API and webhooks for everything else
Agents, contacts, conversations, messages, knowledge and webhooks are all available over the API, so ConvoAI fits into whatever you already run.
- Webhooks signed with HMAC SHA-256
- Rate-limit headers on every response
- OpenAPI 3.1 spec: import into Postman or generate a client
- No-code connectors for Zapier, Make and n8n
// Send a WhatsApp message
POST /api/v1/messages/send/
{
"to": "+15551234567",
"message": "Your table is confirmed for 8pm."
}- POST/api/v1/messages/send/
- GET/api/v1/contacts/
- POST/api/v1/agents/
- POST/api/v1/agents/{id}/knowledge/
Also included
Everything else the agent can do
These come with every ConvoAI agent. Turn each one on or tune it per agent from the dashboard.
Photos, voice notes and documents
Customers send a photo of a product, a voice note or a PDF. The agent reads images, transcribes audio and uses all of it in the reply.
- Image recognition
- Voice transcription
- Document parsing
Remembers every customer
Names, preferences, past orders and location are saved from each conversation, so a returning customer gets an answer that already knows them.
- Fact extraction
- Across sessions
- Auto summary
Department routing
A supervisor layer routes each message to the right specialist, from sales and support to billing, scheduling and retention, and lets them work together on one reply.
- Smart routing
- Multi-department
Proactive follow-ups
Triggers re-engage cold leads, chase abandoned quotes, invite customers to rebook and ask for reviews after a visit.
- Behavior triggers
- Review requests
Funnels and automations
A visual, no-code builder for qualification flows with branching, delays and AI classification, plus WhatsApp templates for outbound campaigns.
- No-code builder
- Branching
- Templates
Quick answers
Keyword triggers return a fixed answer instantly for the questions you get all day: hours, directions, prices, policies.
- Keyword triggers
- Per agent
A/B prompt testing
Split traffic between two personas or prompt strategies, compare resolution and conversion, and keep the winner.
- Traffic split
- Auto winner
Team roles and SLAs
Admins, members and viewers each see what they need. Set availability, concurrent-chat limits and response-time targets per conversation.
- Role-based access
- Assignment
- SLA tracking
Safety checks on every reply
Prompt-injection attempts are blocked, personal data is redacted before AI processing, and replies that aren't backed by your content are held for a person.
- Grounding check
- PII redaction
Start today
Every visitor, answered.
Put an AI agent on your website today. Start free with 1 AI agent and 65 AI replies every 2 weeks, then upgrade to Pro for unlimited AI replies.