Knowledge & Help Center
Write it once.Every answer uses it.
The articles, documents and web pages you add become the source for your AI Employee, the answers Copilot suggests to your team and the help center your customers search.
The problem
Scattered answers make for inconsistent support.
- 01
Policies live in PDFs, the website and people's heads.
Bring them into one knowledge base the AI and your team share.
- 02
An AI that guesses is worse than no AI.
The AI Employee answers from your content and hands off when it isn't sure.
- 03
Customers ask what a good help center would have told them.
Publish the same articles in a public, searchable help center.
Knowledge sources
Everything the AI answers from, in one place
Add articles and FAQs, upload files, or point ConvoAI at your website and it crawls the pages for you, on a schedule if you like, so answers stay current when your site changes.
- Articles and FAQs written in the editor
- PDF (first 30 pages), TXT and CSV uploads up to 10 MB
- Website crawling with an optional scheduled re-crawl
- Searched before every reply, by meaning when semantic search is set up
Help Center
A help center your customers can search
Organise articles into collections and publish them as a public help center. Write in Markdown, translate articles, and see which ones get read and which ones help.
- Collections and multi-language articles
- Markdown editor
- Views and “was this helpful?” stats per article
- Your own domain via CNAME, with a sitemap for search engines
- Optionally synced into the AI Employee's knowledge
Copilot for your team
The same knowledge, working for your teammates
In the inbox, teammates ask Copilot about a conversation and get an answer from your knowledge, help center articles and past resolved conversations, with numbered sources they can check.
- Answers with numbered sources
- Drafts a reply into the composer; a person reviews and sends it
- Summarises a conversation and suggests the next step
- Questions the AI couldn't answer show up in training, ready to become knowledge
Which plans include the knowledge base?
The knowledge base the AI answers from is part of Pro and Enterprise. Free accounts can add up to 5 documents; Pro raises that to 100. Compare plans.
Which files can I upload?
PDF (the first 30 pages are read), TXT and CSV files up to 10 MB each, plus website links and full-site crawling. Word and Excel files can be stored but their text isn't read yet, so export them to PDF or CSV first.
Does the AI only answer from my content?
It searches your knowledge before every reply and answers from what it finds. When it can't find a confident answer it hands the conversation to your team instead of guessing.
Can I host the help center on my own domain?
Yes. Point a CNAME record at ConvoAI, verify it, and your help center is served on your domain, for example help.yourbrand.com.
Is the help center available in several languages?
Yes. Articles can be written in multiple languages, and visitors read the version for their language.
What does Copilot use?
Copilot answers your teammates' questions from your knowledge, your help center articles and past resolved conversations, and shows numbered sources so they can check before replying.
Get started
Give every answer one source of truth
Start free, add your website and documents, and see your AI Employee answer from them.