Integrations
Every channel and tool,one inbox.
Connect the places your customers write and call, the store and billing behind them, and the tools your team uses. Each card says exactly what the integration does today.
Channels
Where customers reach you. Every channel lands in the same inbox, answered by the same AI Employee.
WhatsApp
Your WhatsApp Business number on Meta's official Cloud API, connected with Meta's Embedded Signup. Templates, media and broadcasts.
Email
Forward your support address to ConvoAI (inbound via SendGrid or Mailgun). Replies go out from ConvoAI with the full thread kept.
- Beta
Instagram DMs
Direct messages from your Instagram business account in the inbox, answered by the AI Employee. Set up with our team.
- Beta
Facebook Messenger
Messages to your Facebook Page in the inbox, answered by the AI Employee. Set up with our team.
- Beta
SMS (Twilio)
Two-way text messages on your own Twilio number, in the same inbox.
Voice and phone
Calls become conversations in the inbox, with transcripts and summaries.
- Needs setup
Twilio Voice
A browser softphone for your team, an IVR with office hours and a one-digit menu, call recording with transcript and AI summary, and voicemail. Uses your own Twilio account.
Team tools
Work with ConvoAI conversations from the tools your team already uses.
- Needs setup
Slack
Use Slack as a customer channel, and run side conversations with colleagues in Slack without leaving the inbox.
- Needs setup
Discord
Answer people in your Discord server with the AI Employee, with handoff to the inbox. Needs a bot token per AI Employee.
Web and mobile push
Notifications for new messages, assignments, mentions and escalations in the installable team app on desktop and phones.
Commerce and billing
Bring your catalog and your billing context into conversations.
- Pro+
Shopify
Syncs your product catalog into the AI Employee's knowledge, so it answers questions about products, sizes and prices from your own store.
WHMCS
Sell ConvoAI through a WHMCS store (as Serverlys does): automatic account provisioning, single sign-on from the client area and plan changes from WHMCS.
Developers and automation
Connect ConvoAI to anything with an API.
- Pro+
Data connectors
Let the AI Employee call your own APIs (for example an order lookup) with security checks, and use the answer in the conversation.
Identity and security
Sign-in and provisioning for larger teams.
Build your own
Missing something? Use the API.
The REST API, signed webhooks and data connectors connect ConvoAI to your own systems. Start with the developer docs, or tell us what you need.
Is there a native Zapier or Make app?
Not yet. ConvoAI sends signed webhooks that Zapier, Make and n8n can receive with their webhook triggers, and the REST API lets those tools read and write conversations and contacts. Both need the Pro plan or higher.
What does the Shopify integration do?
It syncs your product catalog into the AI Employee's knowledge, so the AI Employee answers product questions from your own store. It doesn't look up orders on its own; you can connect an order lookup to your store's API with a data connector.
What does "Needs setup" mean?
The integration works, but it runs on an account or keys of your own, for example your Twilio number or a Slack app. Our team can help you connect it.
Which integrations are in beta?
Instagram DMs, Facebook Messenger and SMS are in private beta and are set up together with our team. Everything without a badge is generally available.
Get started
Connect your first channel today
Put the messenger on your website in minutes, then add WhatsApp and email when you're ready.