Solutions · Enterprise
AI and human supportwith the controls IT expects.
Run AI Employees, your support teams and every channel, phone included, in one workspace. Single sign-on, provisioning, roles and audit trails come built in, and our team works with you on the rollout.
The problem
At scale, support breaks where AI, people and tools don't share one system.
- 01
AI pilots run beside the helpdesk, so customers repeat themselves at every handoff.
The AI Employee and your teams work in the same inbox, and the person who takes over sees the whole conversation.
- 02
Every new tool means another account to provision and another place for access to drift.
SSO, SCIM and custom roles keep access in line with your directory.
- 03
Brands and regions each run their own setup.
Multiple brands, team inboxes and AI Employees per channel in one workspace.
Access and governance
Built for security reviews
- Enterprise
Single sign-on
SAML 2.0 and OIDC, with just-in-time provisioning and an SSO-only option.
- Enterprise
SCIM 2.0 provisioning
Create, update and deactivate teammates from your identity provider.
Custom roles
Built-in and custom roles with detailed permissions, and teammates limited to specific AI Employees.
Two-factor and IP allowlist
Require two-factor sign-in for the workspace and limit dashboard access to your networks.
Activity log
A workspace activity log of who changed what, for reviews and investigations.
- Early access
AI guardrails
Test mode, per-action permissions and approvals for sensitive actions before an AI Employee acts.
Operations
One platform for every brand and team
Separate brands, team inboxes with round-robin assignment, SLA timers with business hours, and AI Employees per channel. Reports and a live team view show how AI and people share the load.
- Multiple brands and white label on your own domain
- Team inboxes, workload limits and SLAs
- Custom reports, CSAT and scheduled email reports
AI Phone
EnterpriseCalls handled like every other conversation
voice AI Employees answer inbound calls on numbers we set up for you, transfer to a person when needed, and save the transcript, summary and recording to the inbox and the contact's timeline.
- Inbound AI calls with warm or cold transfer
- Transcripts, summaries and sentiment
- Browser test calls before you go live
Outbound AI calling isn't available yet.
Which identity providers work with SSO?
Any provider that speaks SAML 2.0 or OpenID Connect, such as Okta, Microsoft Entra ID or Google Workspace. Sign-in is SP-initiated, new teammates can be created on first sign-in, and you can make SSO the only way in. SCIM 2.0 keeps teammates in sync with your directory.
Can we choose where our data is stored?
Not today. ConvoAI doesn't offer a choice of data region. Ask our team for the current hosting details during your review.
Do you have security certifications?
We don't claim any certifications. Our Security page explains the controls that are in place, and we'll answer your security questionnaire as part of an Enterprise review.
How is Enterprise priced?
Enterprise is priced with you, based on AI Employees, channels, AI Phone call volume and the rollout support you need. Contact sales for a quote.
Get started
Plan your rollout with our team
Tell us about your channels, teams and call volume. A person replies to every inquiry.