1. What Are Cookies?
Cookies are small text files placed on your device (computer, phone, or tablet) by websites you visit. They are widely used to make websites work efficiently, remember your preferences, and provide information to site owners.
We also use similar technologies such as local storage and session storage in the browser to provide core Service functionality.
2. How We Use Cookies
ConvoAI uses cookies to:
- Keep you authenticated while you use the dashboard
- Protect against Cross-Site Request Forgery (CSRF) attacks
- Remember your session preferences (e.g., current tab, language)
- Ensure the security and reliability of the Service
We do not use cookies for advertising targeting, behavioural tracking across third-party sites, or to build advertising profiles.
3. Types of Cookies
Strictly Necessary Cookies
These cookies are essential for the Service to function. Without them, you cannot log in or use the dashboard. They do not require your consent under applicable cookie laws.
Functional / Preference Cookies
These cookies remember choices you make on the Service (such as your current tab or UI state). They improve your experience but are not required for core functionality.
Analytics Cookies
Where used, these cookies help us understand how visitors interact with the Service (pages visited, errors encountered) to improve the product. We use only anonymised, aggregated data and do not combine it with your personal data.
Currently, ConvoAI does not use third-party analytics cookies such as Google Analytics.
4. Cookies We Use
The following table lists the specific cookies set by ConvoAI:
| Cookie Name | Type | Purpose | Duration |
|---|---|---|---|
| sessionid | Strictly Necessary | Maintains your authenticated session so you remain logged in as you navigate the dashboard | Session / 2 weeks |
| csrftoken | Strictly Necessary | Protects against Cross-Site Request Forgery attacks by validating form submissions and AJAX requests | 1 year |
| messages | Functional | Stores flash messages (success/error notifications) between page loads | Session |
All cookies listed above are first-party cookies set directly by ConvoAI (serverlys.com / the domain you access the Service on). They are transmitted over HTTPS only and are HttpOnly where possible to prevent JavaScript access.
5. Third-Party Cookies
Stripe
If you access our billing or payment pages, Stripe may set cookies to detect fraud and ensure payment security. These are strictly necessary for the payment process. For more information, see Stripe's Privacy Policy.
Content Delivery Networks (CDN)
We load publicly available libraries (Tailwind CSS, Alpine.js, Font Awesome) from CDNs. These CDNs do not set tracking cookies but may log your IP address as part of standard server access logs in accordance with their own privacy policies.
No Advertising or Social Media Tracking
We do not embed any advertising pixels, social media tracking cookies, or third-party retargeting cookies on the ConvoAI platform. If the marketing website (separate from the dashboard) uses such technologies, this policy will be updated accordingly.
6. Managing & Disabling Cookies
Browser Settings
You can control cookies through your browser settings. Most browsers allow you to:
- View cookies currently stored on your device
- Block all or specific cookies
- Delete cookies individually or in bulk
- Set preferences for specific websites
Instructions for major browsers:
- Chrome: Settings → Privacy and security → Cookies and other site data
- Firefox: Options → Privacy & Security → Cookies and Site Data
- Safari: Preferences → Privacy → Manage Website Data
- Edge: Settings → Cookies and site permissions → Cookies and site data
Impact of Disabling Cookies
Disabling strictly necessary cookies (especially sessionid and csrftoken) will prevent you from logging in and using the ConvoAI dashboard. Non-essential cookies can be disabled without affecting core functionality.
Do Not Track
We respect the "Do Not Track" (DNT) browser signal. When DNT is enabled, we do not track your activity beyond what is strictly necessary to provide the Service.
7. Changes to This Policy
We may update this Cookie Policy from time to time as we add new features or change our use of cookies. The "Last updated" date at the top of this page reflects the most recent revision. We will notify you of material changes via email or a notice on the Service.
8. Contact
If you have questions about our use of cookies or wish to exercise any data rights, please contact us:
- Email: hello@serverlys.com
- Website: serverlys.com