The ConvoAI platform
One platform. Every conversation.AI and humans working together.
An AI Employee that resolves what it can, a helpdesk where your team handles what it can't, and every channel, ticket and article connected underneath.
AI-generated voiceover. Music: “Inspired” by Kevin MacLeod (incompetech.com), CC BY 4.0
The problem
Support stacks grow one tool at a time: a bot here, an inbox there, a help center somewhere else.
- 01
The bot doesn't know what the help center says.
One knowledge base feeds the AI Employee, Copilot and your public Help Center.
- 02
The inbox doesn't know what the bot already tried.
Handoffs keep the full conversation and a summary, in the same place your team works.
- 03
Reports can't tell you what the AI actually resolved.
AI-handled and human conversations are measured side by side.
How it works
From the first question to a resolved conversation.
A scripted walkthrough of a typical conversation, built from features that exist today. Step through it at your own pace.
Scripted walkthrough — not a live AI
Northwind Outfitters
AI Employee · replies instantly
Step 1 of 8: A customer asks a question. Priya writes in the messenger on the store's website: her new boots arrived with a torn seam, and she leaves on a trip Saturday.
Products
Everything your support team needs, in one workspace.
Customer context
Every conversation adds to one customer profile
Each customer gets a profile the moment they first write: contact details, company, tags, custom attributes, lead score and every conversation on every channel. The AI and your team both read from it.
- Contacts, companies, segments and custom attributes
- Lead scoring from 0 to 100 and a kanban pipeline on Pro
- CSV import and the REST API to keep it in sync
- Activity timeline across chats, emails and calls
AI Employees
Early accessGive the AI a role, and keep it supervised
Hire an AI Employee with a role, responsibilities, channels and limits, test it in a safe test mode and put it live when its readiness check passes. Sensitive actions can wait in an approval inbox for a person.
- Ten-step hiring and test mode
- Approvals and operations view (early access)
- Customer memory and proactive follow-ups (early access)
- Pause one employee or every action at once
Is ConvoAI a chatbot or a helpdesk?
Both, in one product. The AI Employee answers customers on your website, WhatsApp and email; the helpdesk is where your team picks up the conversations that need a person, with tickets, knowledge, automation and reporting around it.
Do I have to use every part?
No. Most businesses start with the AI Employee in the messenger on their website and the shared inbox, then add channels, tickets, workflows or a Help Center as they need them.
What is generally available and what isn't?
The website messenger, WhatsApp, email, the AI Employee, the inbox, Copilot, tickets, knowledge, Help Center, workflows and reports are generally available. Instagram, Messenger and SMS are in private beta. phone AI Employees are Enterprise-only and answer inbound calls; outbound AI calling is not available. AI Employee features such as approvals and memory are in early access.
Where is my data stored?
In ConvoAI's own database, isolated per account. Credentials and tokens you connect are encrypted. Read more on the security page. Security at ConvoAI.
How long does it take to get started?
Most businesses have the AI Employee answering on their website the same day: describe the business, add knowledge, test it in test mode, then paste one script tag. Channels, teammates and workflows can be added later.
Get started
Better conversations start with one workspace.
Start free with an AI Employee on your website, then bring in your team and your channels.