Solutions · Ecommerce
Answer every shopperbefore they leave.
An AI Employee that knows your catalog answers product questions on your store and on WhatsApp, day and night. Order problems and anything sensitive go to your team, with the whole conversation attached.
The problem
In online retail, carts are lost in the gap between a question and an answer.
- 01
Shoppers ask about sizes, stock and shipping at night, when nobody is online.
The AI Employee answers from your synced catalog and your policies in seconds, in the shopper's language.
- 02
The same ten questions fill the inbox every morning.
Routine answers are handled by the AI; your team only sees what needs a person.
- 03
Order issues get lost between email, WhatsApp and Instagram.
Every channel lands in one shared inbox, so order problems reach the right teammate with context.
Catalog knowledge
It answers from your own products
Connect Shopify and your catalog becomes knowledge the AI Employee searches before every reply. Add shipping, returns and sizing policies as articles or files, and the AI Employee answers from them instead of guessing.
- Shopify product sync (Pro plan)
- Website crawling and CSV, PDF or TXT uploads
- Answers grounded in your content, with escalation when it isn't sure
Human handoff
Order problems go straight to your team
When a shopper needs a refund, a replacement or an answer the AI Employee doesn't have, the conversation moves to your shared inbox with the full history and an AI summary, so nobody asks the shopper to repeat themselves.
- Take over any conversation, or hand it back to the AI
- Teams, assignment rules and round robin
- SLA timers so nothing sits unanswered
Built for stores
What an ecommerce team actually uses
Pre-sale questions
Sizes, materials, availability and shipping times, answered from your catalog and policies.
Lead capture
The AI Employee asks for an email or phone when a shopper wants to be contacted, and saves them as a contact.
WhatsApp and email
The same AI Employee and the same inbox on your WhatsApp Business number and support email.
Follow-ups
Scheduled follow-ups and review requests after a conversation, on the channel the customer used.
Your own order API
Connect an order lookup to your store's API with a data connector so the AI Employee can answer order questions (Pro, API access).
Top questions
Reports show what shoppers ask most and where the knowledge base has gaps.
Go live
From install to first answer in an afternoon
- Step 1Your team
Install the messenger
Paste one script tag into your store theme. Setup has copy-paste steps for Shopify, WordPress and more.
- Step 2Your team
Sync your catalog
Connect Shopify, or let the AI Employee crawl your product pages.
- Step 3AI Employee
Test it
Ask the questions your customers ask, and fix any gap in the knowledge base.
- Step 4Customer
Go live
Shoppers get instant answers; your team picks up anything that needs a person.
Can the AI Employee check order status?
Not on its own. Shopify sync brings your product catalog into the AI Employee's knowledge. To answer order questions, connect your store's order API with a data connector (Pro plan or higher, with API access), or let the AI Employee hand those conversations to your team.
Does it work with stores that aren't on Shopify?
Yes. The AI Employee can learn from your website (it crawls your pages), uploaded files such as a CSV price list, and FAQs you write. Shopify sync is just the fastest way to bring a catalog in.
Can customers buy inside the chat?
No, checkout stays on your store. The AI Employee answers questions, recommends products from your catalog and links shoppers to the right page.
What about WhatsApp?
The same AI Employee can answer on your WhatsApp Business number through Meta's official Cloud API, and you can send template broadcasts to customers who opted in.
Get started
Stop losing shoppers to unanswered questions
Start free with an AI Employee on your store, then add WhatsApp and your team when you're ready.