1. Plans: 30 days
Every paid ConvoAI plan carries a 30-day money-back guarantee from the date of your first payment. If ConvoAI does not suit you, ask within 30 days and we refund what you paid for the plan. You do not have to give a reason, and we will not put you through a retention script.
This applies to your first term on a plan, monthly or annual. It is a guarantee that you can try the service, not a rolling right to a refund at any point in a term. The Essentials plan is free, so there is nothing to refund.
If you cancel after the 30 days, your plan runs to the end of the term you paid for. It does not stop the day you cancel: you keep what you bought.
2. AI voice minutes
AI voice minutes (AI Phone calls) that have been used are not refundable. Each minute is a real call that has already been carried and paid for with the voice and telephony providers, and we do not get that money back either.
- This applies whether the minutes were included in your plan or bought as an extra package.
- If you ask for a refund within the 30 days, the value of the voice minutes already used is deducted from the amount refunded.
- If a call was charged because of a fault on our side, that is our error and we credit or refund those minutes in full.
3. Agency and reseller plans
Agency client plans are billed to the agency, so the agency asks for the refund. The same 30 days apply to each client plan from its first payment, and used voice minutes are likewise not refundable. What an agency charges its own clients is between the agency and its clients.
4. How to request a refund
- Open a ticket from your Serverlys client area, or email convoai@serverlys.com from the address on the account.
- Tell us which plan or service. You do not need to explain why.
- We confirm and process it back to the original payment method.
The time it takes to appear depends on your bank or card issuer rather than on us, typically a few working days once processed.
5. The exceptions, stated plainly
A refund policy that lists no exceptions is hiding them. Ours are these.
- Accounts terminated for breaching our Terms of Service or Acceptable Use Policy are not refunded.
- AI voice minutes already used, and fees paid to third parties on your behalf (for example phone numbers or messaging fees charged by a provider), are not refundable, because we do not get them back either.
- Repeated sign-up and refund cycles on the same service are treated as abuse of the guarantee.
Outside those, if you ask within 30 days of your first payment on a paid plan, you get your money back.
6. Contact
If you think a refund is due and something here says otherwise, write to us anyway at convoai@serverlys.com. Policies have edge cases and people are better at those than documents.